We knew when we embarked on our journey to create a world class accreditation and certification management software solution that we had to listen carefully to what our customers wanted. Initially, we found that this was a bigger challenge than we expected. That’s because we were asking the wrong questions.
We soon learned that asking customers what features they need wasn’t effective. They often didn’t know how to describe exactly what they wanted. So, we changed our approach. Instead of asking for a list of features, we started to ask what kind of phrases they wanted to hear from each of their stakeholders once their certification or accreditation software was implemented.
This approach really helped us identify what customers and users really needed and it helped us pinpoint those value-adding elements of the software that make someone’s workflow that much simpler and more efficient.
Tools Designed for Accreditation and Certification Lifecycle Management
So, what exactly is ARMATURE Fabric? It is a software product that makes the business of accreditation and certification easier. Some of the key features include customer relationship management (CRM)/customer experience management (CXM), data collection tools, workflow management, document management, insights and analytics, and quality/issues management, and the ability to manage communications and tasks from directly within the product.
Below is a breakdown of eight key areas where ARMATURE Fabric helps to improve the accreditation and certification life cycle:
- User Experience: ARMATURE Fabric delivers integrated productivity dashboards for users that are easy to understand and that provide click-through visualizations to guide their activity. It allows users to view their action items and helps them prioritize their tasks.
- Customer Engagement: To help manage customer relationships and experiences we’ve implemented stakeholder profiles that allows you to capture and manage data across your entire community including customers, reviewers, programs, institutions, and more. It provides a simple way to collect, track, and reference a stakeholder’s artifacts like forms, audits, and evidence while providing insight into their activities, workflows, and processes.
- Lifecycle Management: From handling the intake, processing, review, and approval of new applications to managing certificates, audits, processes, artifacts, and history ARMATURE Fabric provides tools that make it easy to manage all of the information and activities related to an entire accreditation and certification lifecycle.
- Data Collection: Having reliable data is a key component of an effective accreditation management process, and we’ve developed configurable forms to drive consistent data collection through self-studies, site visits, reviews, and surveys. This, combined with intuitive reporting capabilities, delivers insights from data collected from audits, forms, and surveys.
- Workflow Management: ARMATURE Fabric comes with system-wide workflows that allow you to configure and deploy simple or complex processes anywhere within the system.
- Document Management: Our tools provide extensive document tracking and control with configurable workflows that allow multiple users access and oversight. Global referencing means that you can collect and manage documents around the world within a single interface, tracking version numbers and maintaining a single source of truth across your organization.
- Insights and Analytics: High-level, interactive click-through dashboards aggregate critical information and present it in an easy-to-use interface. Analyze trends and create ad-hoc reports that provide instant insights into your data.
- Quality Management: ARMATURE Fabric is designed to take the headache out of quality management. It allows you to easily capture and triage areas of non-compliance through automated tracking of inspections, cases, follow-up, corrective actions, and root cause analysis. It can also help you manage continuous quality improvement initiatives.
ARMATURE Fabric in Action
ARMATURE Fabric supports the full accreditation lifecycle from initial application through to decisions, progress reporting, and re-accreditation. It is highly configurable meaning that teams will be able to create and add new programs quickly and easily following deployment.
This flexibility allows us to provide our customers solutions to address major challenges that they face such as improving their ability to view the accreditation history of any given program or institution, related staff, and certifications under a single entity and minimizing the risk of duplication.
Our clients tell us they like the way it allows them to add new accreditation and/or certification programs quickly and easily. This is achieved through a robust combination of duplicating and editing, as well as pre-population of information. They also like the ability to conduct progress reporting which allows programs to provide updates on key problem areas while preserving historical data.
ARMATURE Fabric allows customers to assign reviewers/auditors/site visitors based on geographical locations, simplifying resource management regardless of location. Combine this with pre-packaged task and performance dashboards that allow users to understand what activities are assigned to them as well as the progress they have made, and you have an out-of-the-box solution that can be tailored to the needs of any accreditor.
Over the last two decades, we’ve combined our passion for technology with our experience designing effective accreditation and certification lifecycle management tools to create a platform that is reliable, easy to use, and flexible enough to meet the needs of even our most stringent customers.
Our goal is to provide our clients with solutions that eliminate problem areas while offering insight into new approaches that can save them both time and money. If you’re interested in seeing how ARMATURE Fabric can help your business better manage your accreditation and/or certification lifecycles, reach out to us and we’ll be happy to put our expertise to work for you.